Last updated: 20 June 2026
If you signed a separate agreement to access Matchwell with the same account, and that agreement has not ended, the terms below do not apply to you. Otherwise, by signing up for or using Matchwell, you agree to these terms.
These terms are based on the Common Paper Cloud Service Agreement v2.1, an open source standard for SaaS agreements (CC BY 4.0).
Envisia Learning Ltd ("Provider", "we", "us"), a company registered in England and Wales (company number 09173112), grants you ("Customer", "you") the right to access and use Matchwell during the Subscription Period, subject to these terms. You may copy and use any included documentation as needed to use the service.
Each consultancy account is provisioned on its own white-labeled subdomain. You are responsible for the security of your account credentials and for the actions of users you invite (administrators, coaches, leaders, and delegates). You must promptly notify us if you become aware of any unauthorized access. We are not liable for losses caused by unauthorized use of your account that you fail to report.
You retain all rights to the content and data you create, upload, or manage through Matchwell ("Customer Content"), including coach and leader records, profiles, branding assets, programme and session data, and scheduling information. You grant us a limited license to host, process, and display your content solely to provide the service.
If you provide feedback or suggestions about Matchwell, we may use that feedback without restriction or obligation to you.
We may collect anonymized, aggregated data about how the service is used ("Usage Data"). Usage Data does not include Customer Content or personal data. We may use Usage Data to improve, maintain, and develop the service.
You agree not to:
We may suspend your access if we reasonably believe you are in material breach of these terms, or if your use poses a security risk to the service or other customers. We will attempt to notify you before or promptly after any suspension.
We process personal data in accordance with our Privacy Policy. We comply with applicable data protection laws including the UK GDPR and EU GDPR where applicable.
When you use Matchwell to manage coaches, leaders, and sessions, we process those individuals' personal data on your behalf and on your documented instructions. For that processing you are the data controller and we are your processor; the terms of that processing are set out in our Data Processing Agreement, available on request, which forms part of these terms where applicable. For our own account, billing, and marketing data, we act as controller. Each consultancy account is isolated on its own subdomain, and we do not disclose one account's Customer Content to another.
To provide the service we engage sub-processors, including calendar, video-conferencing, email, payment, hosting, and error-monitoring providers. We impose data protection obligations on each that are no less protective than those in our Data Processing Agreement, and remain responsible for their performance. A current list is available on request.
We maintain commercially reasonable administrative, physical, and technical safeguards to protect Customer Content. We use encryption in transit (TLS) and follow industry-standard security practices.
Matchwell is offered as a paid subscription with a per-booked-session usage fee. New accounts may book a limited number of sessions free of charge; beyond that allowance, an active subscription is required to continue booking. The base subscription is billed monthly or annually, and the per-booked-session fee is billed monthly in arrears. Current published pricing is available on our website or from our team; we may update prices for new subscriptions on notice, but in-flight billing periods are honoured. Payments are processed by Stripe.
Listed prices are exclusive of VAT, GST, and applicable sales taxes. We will calculate, collect, and remit taxes where required by law (for example, UK VAT, EU VAT under the OSS scheme, and US sales tax in states where we have a tax obligation). For B2B customers with a valid VAT number, the EU/UK reverse-charge mechanism applies where appropriate.
Subscription and usage fees are non-refundable except where required by law. If you cancel during a billing period, you retain access until the end of that period; no pro-rata refund is issued. A booked session may be billable even if later cancelled, as described at the time of booking.
These terms are effective when you first create an account or use Matchwell, and continue until terminated by either party.
You may terminate your account at any time from your account settings or by contacting us. We may terminate or suspend your account if you materially breach these terms and fail to cure the breach within 30 days of notice.
Upon termination, your right to access the service ends and any active subscriptions are cancelled. You may request export of your Customer Content before termination. We will delete Customer Content within 60 days of termination unless legally required to retain it (for example, billing records retained for tax purposes).
Sections relating to intellectual property, limitation of liability, indemnification, confidentiality, and general terms survive termination.
Each party represents that it has the authority to enter into these terms and that doing so does not violate any other agreement it is bound by.
We warrant that Matchwell will perform materially as described in its documentation. If we materially reduce the functionality of the service, we will attempt to restore it within 45 days. If we cannot, you may terminate your account.
Except as expressly stated in these terms, the service is provided "as is" and "as available." We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Matchwell is an administrative platform for matching and scheduling; we are not a party to the coaching relationship and are not responsible for the conduct or outcomes of coaching engagements.
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity arising out of or relating to these terms, regardless of the theory of liability.
Each party's total cumulative liability for all claims arising out of or relating to these terms will not exceed the greater of (a) the fees paid by you in the 12 months before the claim, or (b) one hundred pounds sterling (£100).
We will defend you against any third-party claim that Matchwell, used according to these terms, infringes a third party's intellectual property rights, and we will pay any resulting damages or settlement amounts.
You will defend us against any third-party claim arising from (a) your Customer Content infringing a third party's rights, (b) your processing of personal data without a lawful basis, or (c) your breach of Section 2.1, and you will pay any resulting damages or settlement amounts.
Each party will protect the other's confidential information using at least the same protections it uses for its own similar information, but no less than a reasonable standard of care. Confidential information may be disclosed if required by law, provided the disclosing party gives reasonable advance notice where possible.
We retain all rights to Matchwell, including all software, designs, and documentation. You retain all rights to your Customer Content. Neither party grants the other any rights not expressly stated in these terms.
These terms, together with any referenced policies, constitute the entire agreement between you and us regarding Matchwell.
We may update these terms from time to time. We will notify you of material changes by email or through the service at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
Neither party may assign these terms without the other's written consent, except in connection with a merger, acquisition, or sale of substantially all assets.
Notices to us should be sent to [email protected]. Notices to you will be sent to the email address associated with your account.
Neither party is liable for delays or failures caused by events outside its reasonable control, including natural disasters, war, pandemic, terrorism, or utility failures.
If any provision of these terms is found unenforceable, the remaining provisions continue in effect.
A party's failure to enforce any provision does not waive its right to enforce it later.